NSRCC × Skubbs
Full Club Management Platform — Ground-Up Scope

Every System. Every Facility.
One Connected Club.

A complete end-to-end Club Management Platform covering golf, accommodation, sports, dining, events, CRM, marketing automation, and compliance — built for both NSRCC campuses from the ground up.

9
Integrated
Modules
2
Campuses
Covered
10+
F&B Outlets
Integrated
745
Man-Days
of Work
$0
Re-Keying
Between Systems
🏛️
What NSRCC Already Has — Our Starting Point
We integrate with what exists. No forced rip-and-replace.
✓
Member Portal (PIN-based)
Golf booking, bungalow booking, handicap, statements — 7 functions
✓
2 Golf Courses + Sky Range
Changi & Kranji tee systems, existing booking flow
✓
20+ Bungalow Units + Sealand Villa
Accommodation at Changi, managed separately today
✓
10 F&B Outlets Across Both Campuses
Bistro Bowl, Fairway Bistro, Fu Lin Men, Viva Loca, Passion Café, Sea Sports F&B, Fairway Café Kranji, Terrace Café, Zheng Zi Char, Stella
✓
POS Terminals Across Outlets
Active at all F&B and retail points — existing hardware
✓
3rd Party Operators In Place
Constant Wind (sea sports), Leonian pro-shop, Golftitude fitting studio
✓
Resort Bowl — 20 Lanes
Championship + 8 bumper lanes, competitive bowling team
✓
7 Function Rooms (2 Campuses)
Heron, Falcon, Corvette, Oriole 1&2 (Changi) + Sanctuary I&II (Kranji)
✓
3rd Party Systems
SGGC handicap, Constant Wind, Golftitude — integration targets for later phases
01
The Problem Today
📞
Most Bookings Still Require a Phone Call
Sports court bookings (tennis, squash, pickleball, billiards) require members to call the Membership Centre at 6543 5725. Dining reservations, function room enquiries, and bowling lane bookings have no digital channel at all — a significant friction point for a club of this size.
Missing Self-Service
⛳
Golf Operations Are Deeply Manual
Beyond basic tee-time booking, everything else — tournament management, SGA League scheduling, Junior Golf Programme enrolment, hole-in-one recording, and Letter of Introduction issuance — is handled offline with spreadsheets and email.
↺ Offline Operations
🏡
Bungalow Booking Has No Integrated PMS
20+ bungalow units and Sealand Villa are bookable online but there is no check-in/out management, no housekeeping scheduling, no integrated deposit or damage management, and no occupancy reporting — more hotel than club management.
No PMS
🗂️
Member Data Fragmented Across Systems
The PIN portal, Drupal CMS, POS terminals, golf system, and accommodation records each hold different pieces of the member picture. No single staff member can see a complete 360° view of a member's relationship with the club.
⚠ Data Silos
💳
No Charge-to-Account Across 10 Outlets
Members cannot charge F&B spend at any of the 10 outlets to their membership account. Every visit requires a separate payment. There are no consolidated monthly statements and no real-time balance visibility — a significant revenue and loyalty gap for a club this size.
Missing Feature
🔒
No PDPA Infrastructure for a Govt-Linked Club
As a MINDEF-linked organisation handling thousands of member records, NSRCC has no automated consent management, no Data Subject Access Request handling, and no systematic audit trail for personal data — a material compliance risk that other vendors are pricing as a standalone deliverable.
⚠ Compliance Risk
02
What This Platform Covers
👤
Core CMS & Member DB
Phase 1 · 100 days
Unified member registry
Lifecycle & tier management
Corporate / MINDEF enrolment
Waiting list & guest pass mgmt
Digital membership card & QR
Document management
⛳
Golf Management System
Phase 2 · 100 days
Tee booking — Changi, Kranji, Sky Range
SGGC handicap integration
Tournament & SGA League mgmt
Junior Golf Programme
Cart, buggy, caddy & pro-shop
🏡
Accommodation PMS
Phase 3 · 55 days
20+ bungalow units + Sealand Villa
Availability calendar & rates
Check-in / check-out
Housekeeping & maintenance
Deposits & occupancy reporting
🎾
Sports, Rec & Sea Sports
Phase 4 · 75 days
Court booking — 5 sports
Resort Bowl — 28 lanes
Fitness, pool & programmes
Constant Wind integration
Equipment rental & instructors
🍽️
Dining, Events & Functions
Phase 5 · 75 days
Function room lifecycle (7 rooms)
Event catering & AV requests
Corporate events workflow
RSVP, attendance, post-event NPS
🎯
CRM Core & Loyalty Engine
Phase 6 · 110 days
360° member profiles
Segmentation & loyalty engine
Rewards catalogue & referrals
Personalised "Your NSRCC" dashboard
NPS & feedback tracking
Spend analytics & churn flags
📣
Marketing Automation & Comms
Phase 7 · 90 days
Email, SMS, push & WhatsApp
Lifecycle automation workflows
Campaign builder & A/B testing
Omni-channel orchestration
Engagement analytics & ROI
💳
Payments & Member Transactions
Phase 8 · 55 days
POS integration (F&B, pro-shop, bowling)
Charge-to-account via member QR
Payment gateway (PayNow, card, GIRO)
Consolidated monthly statements
Refunds, disputes & vendor settlement
🛡️
Compliance, Governance & APIs
Phase 9 · 85 days
PDPA consent & DSAR management
AGM voting & governance
Whistleblowing management
3rd party API gateway
Staff audit trail & breach response
03
The Roadmap — 9 Phases
1
Phase 1 · Core CMS & Member Database
$100,000 100 man-days
The Single Source of Truth for Every Member
Everything else in this platform depends on a single authoritative member record. Phase 1 builds that foundation — a unified member database with complete lifecycle management, covering all membership categories including corporate MINDEF enrolments, waiting lists, and dependent management.
🗄️
Centralised Member RegistryFull profile, tier, status, dependants, IC/NRIC, linked accounts — one canonical record across the entire club
📋
Membership Categories & TiersAll categories managed — Ordinary, Full, Corporate, Life — with custom rules per type and auto-tier promotion
🏢
Corporate / MINDEF Bulk EnrolmentBatch import and management of organisational memberships — group invoicing, entity-level reporting
📝
Online Membership Application & VettingEnd-to-end application workflow — form submission, document upload, committee vetting, approval notifications
📅
Waiting List ManagementQueue management with automated position updates, priority rules, and offer-and-accept notifications
🔄
Membership LifecycleApplications, renewals, upgrades, suspensions, terminations, transfers — all with full audit trail
📁
Document ManagementMember agreements, KYC documents, signed forms — digitally stored, searchable, expiry-tracked
🖥️
Staff Admin DashboardRole-based access — front desk, finance, management each see and can action only what they need
👤
Member Self-Service PortalProfile updates, dependent management, renewal, document downloads — no need to call the membership centre
🪪
Guest Pass & Visitor ManagementIssue and track day passes for non-member guests, enforce per-member guest frequency limits, register visitor details at club entry points
💲
Subscription Fee SchedulesAnnual and monthly subscription configurations per membership category — fee tables maintained by admin staff for billing reference and renewal management
📊
Membership Analytics DashboardMember counts by category, renewals due, new applications, attrition trends, waiting list depth — actionable reporting for management and the board
📱
Digital Membership CardBranded digital card per member — Apple Wallet, Google Wallet, and in-app web card — showing member name, tier, photo, NRIC suffix, membership number, and expiry. Replaces physical card issuance entirely. Instant provisioning on approval, auto-revoked on suspension or expiry
🔲
Dynamic QR Code per MemberUnique per-member QR code linked to their live membership record — used for facility entry, F&B charge-to-account, guest verification, and event check-in. QR refreshes on any membership status change. Supports both scan-by-staff and self-present-to-scanner flows
🚪
Entry Point QR Scanner IntegrationScanner-ready API for staff terminals and self-service kiosks at gates, pool deck, gym, bowling, F&B counters, and event entry — validates membership status, tier, and guest entitlement in real time. Configurable per-venue access rules (e.g. guest limits, peak-hour restrictions)
→
Unlocks all subsequent phases — every module connects to this member record
2
Phase 2 · Golf Management System
$100,000 100 man-days
Every Tee, Handicap, and Tournament — Digitised
Golf is NSRCC's primary identity and the most complex operational domain. Phase 2 builds a purpose-built golf management system covering the full stack — from tee-time booking at all three venues to tournament management, SGA League, Junior Golf, pro-shop, and affiliated club access. This replaces what other vendors price as a standalone $150–250K specialty system.
⛳
Tee Time Booking (3 Venues)Changi Course, Kranji Course, and Changi Sky Range — real-time availability, member priority windows, guest booking, cancellation rules
📊
SGGC / SGA Handicap IntegrationScore card submission, handicap index calculation, transfers, maintenance — synced with SGA/Singapore handicap authority
🏆
Tournament ManagementEvent creation, player registration, draw management, scorecards, live leaderboard, results publication, hole-in-one registry
🏅
SGA Inter-Club LeagueLeague fixture scheduling, team management, results tracking, league table — end-to-end league administration
👶
Junior Golf Development ProgrammeStudent enrolment, lesson scheduling, instructor assignment, progress tracking, parent notifications
🏌️
Golf Lessons & Coaching BookingInstructor profiles, lesson booking, session history, package management for adult and junior coaching
🛍️
Pro-Shop (Leonian) IntegrationInventory management, POS for pro-shop, equipment rental tracking, charge-to-account at pro-shop counter
🔧
Club Fitting Appointments (Golftitude)Fitting studio booking, appointment management, notes and recommendations per member
✉️
Letter of Introduction & Affiliated ClubsDigital LoI generation, affiliated club directory, reciprocal access tracking and usage reporting
🚗
Cart, Buggy & Caddy ManagementGolf cart and buggy booking linked to tee times, caddy roster and assignment management, cart fee tracking and charge-to-account integration
📝
Score Self-Posting PortalMembers self-submit scorecards for handicap revision, auto-validated against round details, submitted to SGGC — reduces admin workload at the golf counter
👥
Guest & Visitor Green FeesNon-member guest tee booking, guest green fee pricing, payment collection, guest frequency tracking per member account, daily guest quota enforcement
→
Golf charges flow to member accounts via charge-to-account in Phase 8 — and into the member 360° spend profile in Phase 6
3
Phase 3 · Accommodation & Property Management
$55,000 55 man-days
Run the Bungalows Like a Hotel. Manage Like a Club.
NSRCC's 20+ bungalow units at Changi and the Sealand Villa are a significant revenue stream and a high-demand member benefit — but today they're managed with a basic booking form and manual follow-up. Phase 3 builds a full Property Management System purpose-built for a club environment.
🏡
Multi-Unit Booking EngineAll 20+ Changi bungalow units and Sealand Villa on a live availability calendar — real-time, self-service booking
📅
Availability Calendar & Rate ManagementMember vs. guest rates, peak/off-peak pricing, blackout dates, minimum-stay rules per unit type
🛎️
Check-In / Check-Out ManagementDigital check-in workflow, key/access management, late check-out handling, room condition logging
🧹
Housekeeping ScheduleAuto-generated housekeeping tasks per booking, status tracking, issue reporting, linen and amenities inventory
💵
Security Deposit & PaymentAutomated deposit collection, refund processing, damage claim workflow, linked to member account
📊
Occupancy & Revenue ReportingOccupancy rates by unit, revenue per unit, member vs. guest mix, seasonal trend analysis for management
🔧
Maintenance & Fault ReportingIn-unit fault reports by guests or housekeeping, maintenance ticket lifecycle, contractor assignment, resolution tracking — no unit gets missed
🏷️
Extended-Stay Packages & PromotionsMulti-night packages, off-peak promotions, member-exclusive rates, early-bird pricing — managed by admin without developer changes
🗺️
Unit Directory & Amenities ManagementPer-unit amenity profiles, floor plans, photos, notes for staff — unit-level configuration for accurate member-facing booking descriptions
→
Accommodation charges and deposits are handled via the payment gateway in Phase 8 — stay data feeds member spend analytics in Phase 6
4
Phase 4 · Sports, Recreation & Sea Sports
$75,000 75 man-days
Book a Court. Join a Class. Sail the Sea. All in One Place.
Today, every sports booking requires a phone call to the Membership Centre. Phase 4 puts all sports, recreational, and sea sports activities online — from court reservations to bowling lanes to sailing courses at the Constant Wind Sea Sports Centre — with a unified availability system across both campuses.
🎾
Court Booking (5 Sports)Tennis, squash, pickleball, billiards, basketball — real-time availability, member priority, guest booking, equipment rental
🎳
Resort Bowl — 28 Lanes20 championship + 8 bumper lanes, same-day and advance booking, group bookings, lane assignment, shoe rental
🏋️
Fitness Centre & ClassesClass schedule, instructor booking, personal training sessions, fitness programme enrolment, capacity management
🏊
Swimming Pool AccessLane booking, swim programme enrolment, capacity management, instructor-led sessions
⛵
Constant Wind Sea Sports IntegrationAPI integration with the Sea Sports Centre operator — sailing course enrolment, activity booking, member vs public pricing, transaction routing
🏆
Competitive Bowling Club ManagementBowling team roster, league participation management, training schedule, competition results tracking
🎽
Equipment Rental ManagementUnified rental inventory across all facilities — tennis rackets, bowling shoes, pool equipment, water sports gear — rental booking, returns, damage tracking
📆
Term-Based Programme EnrolmentTerm and semester-based enrolment for swimming lessons, fitness classes, martial arts, junior sports — batch registrations, term fees, class rosters
🏅
Instructor & Coach ProfilesInstructor availability, specialisations, lesson booking, performance ratings, session history — manage internal and external coaches across all sports
→
Sports bookings feed into member activity data for CRM segmentation in Phase 6
5
Phase 5 · Dining, Events & Function Rooms
$75,000 75 man-days
Events & Dining. From Start to Finish.
7 function rooms for private and corporate events with no digital enquiry or management workflow. Phase 5 delivers a complete event lifecycle management platform — from birthday dinners to corporate banquets at the Sanctuary — plus F&B promotions, club publications, and member event RSVP.
📣
F&B Promotions ManagementHappy hours, set menus, member discounts, seasonal promotions — managed by outlet, pushed to member app
🏛️
Function Room Booking (7 Rooms)Heron, Falcon, Corvette, Oriole 1&2 at Changi + Sanctuary I&II at Kranji — availability calendar, capacity rules, setup options
📋
Event Lifecycle ManagementEnquiry → quotation → contract → setup requirements → AV/equipment request → catering order → day-of management → settlement
🎪
Member Events — RSVP & AttendanceClub events calendar, member RSVP, capacity management, waitlist, digital tickets, post-event attendance report
📰
Club Magazine & PublicationsDigital publication management — club magazine, advisories, newsletters — with member distribution tracking
→
Event and dining data enriches the 360° member profile built in Phase 6
6
Phase 6 · CRM Core & Loyalty Engine
$110,000 110 man-days
The Intelligence Layer. Know Every Member Deeply.
With five operational modules live, the platform holds a complete behavioural picture of every member — their golf history, accommodation stays, dining habits, sports preferences, event attendance, and spend. Phase 6 builds the intelligence layer that activates this data: a full CRM data engine, loyalty programme, member scoring, and the segmentation infrastructure that Phase 7's comms engine fires against.
🔍
360° Member ProfilesComplete interaction history across all touchpoints — bookings, spend, events, communications, feedback, support tickets
🏷️
Segmentation & TaggingSegment by tier, tenure, facility preference, spend level, activity type, recency — custom tag builder for staff
⭐
Loyalty Points & RewardsPoints engine across all facilities, rewards catalogue, tier-based earn rates, redemption management, expiry rules
📊
NPS, Feedback & SatisfactionPer-facility and post-activity NPS, member feedback categorisation, trend tracking, staff follow-up workflow
🤝
Member Referral ProgrammeReferral tracking, reward attribution when a referred prospect becomes a member, referral leaderboard, double-points campaigns for recruitment drives
🔔
Communication Preference CentreMember-controlled channel preferences — which alerts via email, SMS, push, or WhatsApp — with PDPA-compliant consent logging for each channel
🎂
Milestone & Recognition EngineAuto-recognise member anniversaries, achievement milestones, golf accomplishments — triggered personalised messages and loyalty rewards without manual effort
📈
Member Activity IntelligenceBehavioural scoring based on facility usage patterns, activity frequency analysis, and churn prediction flags — identifies at-risk members before they lapse
💹
Club Spend AnalyticsMember wallet-share analysis, cross-facility spend patterns, category spend preferences — gives management the data to design targeted upsell and retention programmes
🏠
"Your NSRCC" Personalised DashboardEvery member logs in to a homepage that's theirs — upcoming bookings, next tee time, loyalty balance and what they can redeem, recent spend, events they might enjoy based on their history, and a personalised greeting. Built on top of Phase 1 member data and Phase 6 CRM intelligence, this is the face of the platform members see every visit
Data Ecosystem
Every Interaction. One Complete Picture.
As members book, play, dine, and engage — data from every module flows into a unified profile. The CRM layer activates this data, turning raw activity into segmentation, predictions, and personalised experiences.
⛳ Golf rounds & handicap
🏡 Accommodation stays
🎾 Sports & court bookings
🍽️ F&B & event attendance
📱 App sessions & actions
⭐ Loyalty & redemptions
→
data flows in
→
👤
Member 360°
Unified Profile
GoldTier
4,820Points
87Eng. Score
→
intelligence fires
→
📊 Behavioural segments
🎯 Personalised campaigns
⚠️ Churn early warning
💹 Spend & wallet analysis
🎂 Milestone recognition
🏆 Loyalty tier engine
→
CRM intelligence and segments feed the Phase 7 marketing automation engine — every campaign fires against real behavioural data
7
Phase 7 · Marketing Automation & Omni-Channel Comms
$90,000 90 man-days
Every Member. The Right Message. The Right Channel.
Phase 6 built the intelligence. Phase 7 activates it. This is the communications and automation engine — connecting email, SMS, push notifications, and WhatsApp into one orchestrated platform. Campaigns fire against the CRM segments built in Phase 6. Lifecycle automations run without manual effort. Every message sent is tracked, measured, and optimised. This is what separates a club that communicates from a club that engages.
📧
Email Campaign EngineDesign, schedule, and segment-target email campaigns — template library, drag-and-drop builder, delivery tracking, open/click rates, unsubscribe management, PDPA-compliant consent checks
📱
SMS & Push NotificationsBulk and triggered SMS (via Twilio/Vonage), mobile push notifications (Firebase/APNs) — delivery confirmation, opt-out handling, real-time and scheduled dispatch
💬
WhatsApp Business IntegrationMember-facing WhatsApp messages via the WhatsApp Business API — approved template messages, booking confirmations, renewal reminders, conversation tracking, opt-in management
🔁
Lifecycle Automation WorkflowsTrigger-based automation engine — renewal sequences, lapsed-member win-backs, birthday and anniversary offers, post-visit follow-ups — event-driven and schedule-driven, zero manual effort
🧪
Campaign Builder & A/B TestingVisual campaign flow builder, A/B variant testing across subject lines, content, and timing — performance comparison dashboard, auto-promote winning variant
🌐
Omni-Channel OrchestrationUnified per-member communication history across all 4 channels — deduplication rules, frequency caps, contact fatigue prevention, channel preference enforcement from Phase 6 preference centre
🎂
Birthday & Milestone Moment AutomationsAutomated, personalised outreach for moments that matter — birthday WhatsApp with a complimentary F&B voucher, membership anniversary message with a loyalty bonus, hole-in-one congratulations, first booking of the year, and spend milestone unlocks. Fires automatically with zero staff effort — members feel recognised, not marketed to
→
Marketing engagement data and member spend patterns flow into Phase 8 for consolidated transaction reporting
8
Phase 8 · Payments & Member Transactions
$55,000 55 man-days
Pay Online. Charge to Account. One Statement.
Members expect to pay for bookings online and charge F&B to their account — not queue at a counter. Phase 8 connects the platform to NSRCC's existing POS vendors, adds a payment gateway for online bookings, and gives every member a unified monthly view of everything they've spent across the club. Accounting and bookkeeping remain in NSRCC's existing finance tools (e.g. Xero) — this phase is purely operational.
🔌
POS Integration (F&B, Pro-Shop, Bowling)API/middleware connecting existing POS vendors across F&B outlets, the Leonian pro-shop, and bowling — no hardware replacement required, works with current vendor systems
💳
Charge-to-Account via Member QRMember scans QR at any POS — golf, dining, pro-shop, accommodation, bowling — charges flow to their account automatically. Staff can also key in member ID manually.
💰
Online Payment GatewayPayNow, credit/debit card, and GIRO for online booking payments — deposits for accommodation and events, court fees, event registrations — auto-reconciled against the booking
📃
Consolidated Monthly StatementsEvery member sees a single itemised view of all their charges for the month — dining, golf, accommodation, courts, events — accessible in-app and emailed monthly
↩️
Refund & Dispute ResolutionMember-initiated dispute workflow, staff investigation and resolution, partial and full refunds — full audit trail per transaction
🤝
Vendor Settlement ReportingRevenue reports for Constant Wind, Leonian, and other concessionaires — automated settlement summaries for management to action through their existing finance processes
→
Transaction data enriches the member 360° profile in Phase 6 — spend patterns, wallet share, and facility preferences all sharpen as real payment data flows in
9
Phase 9 · Compliance, Governance & Vendor API
$85,000 85 man-days
Built to Last. Compliant, Governed, Open to Partners.
Phase 9 closes the platform with three critical foundations: PDPA compliance infrastructure (essential for a MINDEF-linked organisation), club governance tools for AGMs and committee management, and a secure API gateway that allows 3rd party vendors — Constant Wind, Golftitude, activity partners — to integrate safely without accessing data outside their scope.
🔒
PDPA Compliance ModuleMember consent management, Data Subject Access Requests (DSAR), right-to-erasure workflow, data retention policies, audit logs
🗳️
AGM Voting SystemDigital AGM agenda, secure member voting, quorum tracking, resolution results publication, vote audit trail
👥
Committee & Governance ManagementCommittee membership, meeting scheduling, document management, terms tracking, officer portal
🔔
Whistleblowing Case ManagementAnonymous submission portal, case tracking, escalation workflow, confidential resolution logging
🌐
3rd Party API GatewaySecure, rate-limited API access for approved vendors — onboarding portal, credential management, scoped permissions
📊
Vendor Portal & ReportingEach vendor sees only their own data — transaction reporting, member usage (anonymised), performance dashboards
🔍
Staff Access Audit TrailComprehensive logging of every staff action on member data — who viewed, exported, or modified what, when, and from which device — for PDPA and MOM compliance
🚨
Data Breach Response WorkflowIncident detection, internal escalation, PDPC 3-day notification workflow, affected-member notification tools — structured response management for a MINDEF-linked organisation
📋
Periodic Privacy Review ToolkitBiennial PDPA review checklist, data inventory audit tools, third-party processor register, privacy impact assessment templates built into the admin dashboard
04
How It All Connects
The Skubbs Integration Architecture for NSRCC
Member Touchpoints
📱 NSRCC Member App
🌐 Member Portal
🖥️ Staff Admin
💳 POS Terminals (10 outlets)
🏌️ Golf Tee Systems
⛵ Sea Sports (Constant Wind)
↕
Skubbs Platform Layer
🔌 API Gateway
🔄 Event Bus
🔐 Auth & Permissions
📋 Audit Log
🌐 Webhook Engine
↕
Core Platform Modules
👤 Member Registry
⛳ Golf Management
🏡 Accommodation PMS
🎾 Sports & Rec
🍽️ Dining & Events
🎯 CRM & Loyalty
🛡️ Compliance
↕
Backend Integrations
💳 Payment Gateway (PayNow/Card/GIRO)
🔌 POS Vendor APIs
📊 SGGC Handicap
🤝 3rd Party Vendor APIs
05
Investment
Phase
Man-Days
Investment
1
Core CMS & Member Database Foundation
Member registry, lifecycle, guest pass management, subscription fee schedules, corporate enrolment, waiting list, document management, digital membership card (Apple/Google Wallet), dynamic QR code, entry scanner integration
100
$100,000
2
Golf Management System
Tee booking (3 venues), handicap, tournaments, SGA League, Junior Golf, cart/buggy/caddy, pro-shop, affiliated clubs
100
$100,000
3
Accommodation & Property Management
20+ bungalows + Sealand Villa, availability, check-in/out, housekeeping, maintenance, packages, deposits
55
$55,000
4
Sports, Recreation & Sea Sports
Court booking, Resort Bowl, fitness, swimming, Constant Wind integration, equipment rental, term programmes
75
$75,000
5
Dining, Events & Function Rooms
Function rooms (7 rooms), event lifecycle, F&B promotions, club publications
75
$75,000
6
CRM Core & Loyalty Engine
360° profiles, segmentation, loyalty engine, rewards catalogue, referrals, NPS, spend analytics, churn intelligence, personalised "Your NSRCC" member dashboard
110
$110,000
7
Marketing Automation & Omni-Channel Comms
Email, SMS, push & WhatsApp engine, lifecycle automation, campaign builder, A/B testing, omni-channel orchestration, birthday & milestone moment automations
90
$90,000
8
Payments & Member Transactions
POS integration (F&B, pro-shop, bowling), charge-to-account, payment gateway (PayNow/card/GIRO), monthly statements, refunds & vendor settlement
55
$55,000
9
Compliance, Governance & Vendor API
PDPA module, AGM voting, committee management, whistleblowing, 3rd party API gateway, staff audit trail, breach response
85
$85,000
Total Development Investment (All 9 Phases)
745 man-days
$745,000
Project Services — Included
All project services are included in the engagement — scoped and scheduled alongside the platform phases.
Discovery & Architecture Workshop
2-week deep-dive: system audit, API discovery, POS vendor mapping, integration mapping, risk register — completed before development begins
$15,000
Legacy Data Migration & Cleansing
Extract, cleanse, and import existing member records from current systems into the new platform
$25,000
Staff Training & Change Management
Structured training programme for front desk, F&B, golf operations, and management teams across both campuses
$30,000
Go-Live Hypercare (2 Months)
Dedicated on-call support during the first 2 months post-launch — rapid response for any production issues
$20,000
All-In Estimate — First Year Investment
Platform development (9 phases)
$745,000
Project services (discovery, migration, training, hypercare)
$85,000
Annual support & maintenance
$168,000
Total first-year all-in investment
~$998,000
✓ Included in This Proposal
Software design, development, testing and deployment
All 9 platform modules, purpose-built for NSRCC
Integration with SGGC handicap and SGA systems
Member portal and staff admin dashboards
Technical documentation and deployment support
1 month warranty support post each phase launch
Discovery & architecture workshop
Legacy data migration & cleansing
Staff training & change management
2-month go-live hypercare
○ Not Included
Commercial enterprise software licenses (SAP, Oracle, Salesforce)
Annual support and maintenance (quoted separately — see above)
3rd party software subscriptions (e.g. SMS gateway, email platform)
3rd party security penetration testing (to be engaged directly by NSRCC)
Annual Support & Maintenance
$168,000
per year · fully customisable to your operational requirements
Extended hours coverage (7am–10pm daily) 1-business-day response SLO Bug fixes, enhancements & minor changes Monthly platform review & reporting Dedicated account manager Scope and SLAs are customisable — we'll tailor the arrangement to fit NSRCC's operational needs
Start Here
Phase 1
Core CMS & Member Database
$100,000
100 man-days
Unified Member Registry All Membership Categories Corporate / MINDEF Enrolment Waiting List Management Digital Membership Card & QR Document Management Staff Admin & Self-Service Portal
Get Started
Phases 1–4
Club Operations Core
$297,000
$330,000
Save $33,000
Full CMS & Member Database Complete Golf Management System Accommodation PMS Sports, Recreation & Sea Sports
Learn More
All 9 Phases
Complete Platform
$670,500
$745,000
Save $74,500
All 9 modules end-to-end CRM + Marketing Automation Payments & Transactions PDPA, Governance & Vendor API
Learn More
All prices in SGD · Inclusive of analysis, design, development, testing & deployment
Bundle pricing reflects 10% discount applied to all phases in the bundle
06
Proven at Scale
HomeTeamNS
SAF / MHA Affiliated Club Network
Built the digital membership, facility booking, and member engagement platform across multiple clubs — including notifications, loyalty, CRM, and backend admin. Multi-club, large member base, government-linked environment.
Member CMS
Facility Booking
Multi-Club
Loyalty
SAFRA
SAF Recreation Club
Delivered the SAFRA member app and club management capabilities — member self-service, loyalty, communications, and club-wide admin across multiple recreation club locations. Directly comparable to NSRCC's operational model.
CRM
Loyalty
Club Mgmt
Comms
AAS Singapore
Automobile Association
e-Membership, member services, benefits management, and system integrations for one of Singapore's longest-running membership organisations — high transaction volume, complex member tiers, multi-system integration.
e-Membership
Integration
Member Services
07
About Skubbs
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Built for Member-Centric Organisations

Skubbs specialises in digital platforms for clubs, associations, and member organisations across Singapore and the region. We've built CMS, CRM, booking, loyalty, golf management, accommodation, and integration systems for organisations managing tens of thousands of members — and we understand the operational depth that comes with running a multi-campus club like NSRCC. We don't sell software licences. We build platforms that fit how your club actually works.

Singapore-Based Team
SAF / MINDEF Club Experience
Club & Association Specialists
End-to-End Delivery
No Vendor Lock-In

Start with Phase 1 — the Member Database

$100,000 to build the single source of truth for every NSRCC member. All 9 platform modules connect to this foundation — start here, and every subsequent phase delivers compounding value on top of it.

100 Man-Days
All Membership Categories
Corporate Enrolment
Staff Admin Dashboard
Member Self-Service
MINDEF-Ready